How to Fest

Eventive How-To Videos

Below you will find links to several videos made for you, the audience! These videos will show you how to log in, order tickets, and more!


Frequently Asked Questions

What devices can I watch the virtual film festival on?
We recommend using a computer with the most up-to-date browser and operating system, an iPhone/iPad using Safari or Android using Chrome. Once you have pulled up the film on your device, you can easily connect to your TV. If you have an Apple TV, Amazon Fire TV, or Roku device, you can download the Eventive App onto these platforms.
Which web browsers should I use to stream?
We recommend using: Google Chrome or Safari
I have not received a confirmation email from Eventive. How do I access the festival?
  • First, check all your email folders and spam folder for a confirmation email with the subject “Pass Order Confirmation – PBJFF Virtual Film Festival.”
  • If you cannot find the email, LOG IN to your Eventive account with the email address used to make your purchase at watch.eventive.org/pbjff.
I do not know or forgot my password to Login. What should I do?
  • You can reset your password by clicking ‘Forgot Password.’
  • Once you've reset your password, head back to the festival site at PBJFF.org and try logging in again.
I bought a ticket and now it is telling me to unlock the film again. What do I do?
  • First, confirm that you are logged into your Eventive account with the same email address you used to purchase your pass or ticket.
  • To login use the “Login” button at the upper right corner of the screen.
  • If you are not logged in at all you’ll be prompted to login after clicking "Unlock Now."
Does internet speed affecting streaming quality of the films?
Yes, you will need a strong and stable internet connection. You can check your internet speed by running a speed test here. Standard quality is 8 Mbps.
How do I adjust the volume on the web player?
  • Hover the cursor over the video you are currently watching to make the video controls visible.
  • On the bottom left, the sound icon controls the volume.
  • To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.
Can I watch the films more than once?
Once you ‘unlock’ a film you can pause and restart a film as many times as you want within the watch window.
What if I have a question of need technical help?
If you are having trouble with any technical issues, launch the Eventive chat support at watch.eventive.org/help.

How Do I Watch on My TV?

There are a few options available for watching from your TV. We recommend heading to the virtual festival screening page to test out your planned setup and devices by watching some film trailers before the festival begins. Note: Due to content protection restrictions, the Screen Mirroring feature cannot be used.

DIRECT CONNECTION: COMPUTER TO TV WITH HDMI
One way to watch on your TV is by directly connecting your computer to your TV via HDMI cable. Here are guides on how to connect using a Mac and if using a PC.
APPLE AIRPLAY TO APPLE TV OR SMART TV
  • Firstly, make sure your device (iPhone, iPad, laptop, Apple TV or Smart TV) are connected to the same Wi-Fi network.
  • Then use the Safari browser on your Apple computer, iPhone or iPad to find the film you want to Airplay. Tap the AirPlay icon within the Eventive player once you are ready to watch.
  • Then choose your Apple TV or Smart TV from the list.
  • If you want to connect your Apple computer to Apple TV or Smart TV click the Airplay icon in the menu bar at the top of your screen.
  • Then choose your Apple TV or Smart TV from the list. Your device screen should appear as a mirror on your TV. Then make it full screen from the Eventive video player.
  • If an AirPlay passcode appears on your TV screen, enter the passcode on your apple device.
  • If you are having audio sync issues when AirPlaying from your Apple computer, try connecting from an iPhone or iPad instead.
  • Still having trouble? Follow this step-by-step guide on how to use Apple AirPlay.
CHROMECAST
  • Stream directly from the Chrome internet browser to a TV with Chromecast capabilities from your Mac/PC computer or Android phone/tablet. Note: At this time, Chromecast is not available to cast from Apple iOS devices, like the iPhone and iPad. Once your Chromecast is set up you can stream directly from your computer.
  • On the video “Watch Page” select the Chrome icon which should be located to the right of the volume button to cast.
  • Select which device you’d like to cast to from the box that pops up.
  • To disconnect from Chromecast, click the blue Stop icon next to your casting destination.
  • If there are any issues with the Chromecast stream, try setting the video to a lower quality.
  • If you are still having trouble launch the live chat support at watch.eventive.org/help.
EVENTIVE APP
Eventive App using Apple TV, Roku, or Amazon Fire TV device. Visit watch.eventive.org/help to view step-by-step instructions on how to access the Eventive TV app on your TV.

Troubleshooting

There could be various reasons why your film is not playing or lagging in playback. Here are some options for troubleshooting.

  • Are you logged into the correct Eventive account? Please check your login status at the upper right-hand corner of the Eventive window. If you are logged in, you will see a circle with the initials of the account holder.
  • Make sure you have a fast and stable internet connection. Standard quality for playback requires at least 8 Mbps.
  • If you are using AirPlay, try connecting from an iPhone or iPad rather than a laptop.
  • If you are using Chromecast, make sure your device and Chromecast are on the same Wi-Fi network.
  • Restart your computer or device, and TV.
  • Reboot your internet modem and/or wireless router, wait 20 seconds.
  • Log out of Eventive and then log back in.
  • Try clearing your browser's cache and restarting it. Please also make sure you are using the latest, up to date version of a supported browser (listed above).
  • Disable any ad-blocking software, browser extensions and/or plugins + add ons as some of these are known to interfere with website functionality. Once done, close and reopen your browser and try visiting our website again.
  • If you are plugged into your TV via HDMI connection, try unplugging and plugging in the HDMI cable.
  • If you are still having trouble launch the live chat support at watch.eventive.org/help.